Refund Policy

1. Free Trial

Every new account starts with a 7-day free trial on the Growth plan. No card is required to start a trial, and you won't be charged unless you actively choose to upgrade to a paid plan.

2. How Billing Works

Paid subscriptions (Growth, Scale) renew automatically every month until cancelled. Nigerian customers are billed in NGN via Paystack; customers elsewhere are billed in USD via Stripe. Your card is charged at the start of each billing period for the upcoming month of service.

3. Cancelling Your Subscription

You can cancel anytime from Settings → Billing. Cancelling stops future renewal charges immediately — you are not charged again. You keep full access to your plan for the remainder of the period you've already paid for; access does not end immediately on cancellation.

4. Refund Eligibility

Because you retain access through the end of any period you've already paid for, we generally do not provide prorated refunds for unused time within a billing period simply because you chose to cancel or stop using the platform. We will issue a refund in the following circumstances:

• You were charged in error (e.g. a duplicate charge, or a charge after you had already cancelled).
• A technical failure on our end prevented you from accessing the service you were charged for, for a significant portion of the billing period.
• You were charged an incorrect amount due to a pricing or billing system error.

5. Requesting a Refund

To request a refund, email admin@growthinvest.org with your account email, the date of the charge, and the reason for your request. We review refund requests individually and aim to respond within 5 business days.

6. Processing Time

Approved refunds are issued to your original payment method. Paystack refunds typically appear within 5–10 business days; Stripe refunds typically appear within 5–10 business days, depending on your card issuer.

7. Chargebacks

If you believe you were charged incorrectly, please contact us first at admin@growthinvest.org so we can resolve it directly — this is faster than a chargeback and avoids any disruption to your account. Initiating a chargeback without contacting us first may result in your account being suspended while the dispute is investigated.

8. Professional Services

Grant writing, technical writing, and consultancy engagements are scoped and paid for separately from platform subscriptions, and are governed by the payment and refund terms agreed at the time of that engagement, not by this policy.